Folders

There are two types of folders, "My Workspace", folders that are only visible to you and "Shared", folders that are shared between your teammates.

Manual Filing

Drag emails to the folder manually to file.

Set rules for each folder so that emails that match the rule will be filed automatically to that folder.

To remove an email from a folder, select the email and click on "Remove from folder".

To open a folder in a new tab, right-click on a folder and select "Open in a new tab". Maximum tabs that can be opened at one time is 10.

Related Articles
8th May 2020: Automatic sorting of starred folders
Starred folders will be sorted in alphanumerical order automatically.
14th May 2020: Display/hide text preview
1. Click on "Display/hide text preview" for email body preview 2. Added "Incoming and Outgoing mail" filter for Defined Search folders.
15th January 2021: Feature updates
January 4th: Send as High Importance Allows users to send and receive emails of High Importance. Click on icon at the top right corner of the Compose window to send it as a High Importance email. When an email is sent with High Importance, icon ...
May 2021: Feature Updates
May 6th: Version: 1.3.31 Remember the opened tabs after logging out After logging out, opened tabs will not disappear. Maximum tabs that can be opened is 10. May 10th: Version: 1.3.32 Added an option to disable @mention of Roles Some roles can be ...
Jan 2023: Feature Updates
Jan 04th: Version: 1.6.54: Auto saving after attachments uploaded if users upload attachments ChartDesk will save this Email as a Draft automatically Jan 13rd: Version: 1.6.55: Feature Updates - Highlight keyword after search; - Show confirmation ...